Privacy Policy

Blue Mountains Tours & Travels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our services.

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit an inquiry through our contact form
• Request information about travel packages
• Subscribe to our newsletter
• Communicate with us via email, phone, or WhatsApp
• Book travel services with us

This information may include: name, email address, phone number, travel preferences, special requirements, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system and device type

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can control cookie preferences through your browser settings.

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide travel consultation, and deliver the services you request
• Communication: To contact you about your inquiries, bookings, and travel arrangements
• Personalization: To customize travel recommendations based on your preferences
• Marketing: To send you newsletters, travel inspiration, and promotional offers (only with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Customer Support: To provide assistance and respond to your questions or concerns

4.1 Service Providers

We may share your information with third-party service providers who assist us in delivering our services, including:

• Hotels and accommodation providers
• Airlines and transportation companies
• Tour operators and activity providers
• Payment processors
• Email service providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases with restricted access
• Regular security audits and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your information is no longer needed, we will securely delete or anonymize it. Retention periods vary depending on the type of information and applicable legal requirements.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Withdrawal of Consent: Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide a better experience by remembering your preferences and analyzing how you use our site.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear cookies when you close your browser

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

If you have opted in to receive marketing communications, we may send you newsletters, travel inspiration, and promotional offers. You can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly to opt out
• Updating your preferences in your account (if applicable)

Note that even if you opt out of marketing communications, we may still send you service-related messages regarding your bookings or inquiries.

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection and use
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

We process your data lawfully based on consent, contractual necessity, legal obligations, or legitimate interests. You have the right to lodge a complaint with your local data protection authority.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We will respond to your inquiry within 30 days of receipt.